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Cancellation and Refunds

Users may cancel their subscription at any time by logging in to their Account Page and selecting ‘Subscriptions’ under ‘Account Preferences’, or by contacting Caribento at [email protected], with the subject line “UNSUBSCRIBE”. If User subscribes to the service and that Subscriber is on the waitlist, and that Subscriber wishes to cancel their subscription, that Subscriber must contact Caribento by emailing [email protected], with the email subject line “UNSUBSCRIBE.” Users will not be charged for cancellation. Users canceling subscription(s) through their account page must do so prior to the 1st day of the following month (e.g., by July 31st in order to cancel for an August renewal). Users requesting cancellation of subscription(s) via e-mail must do so by the 25th of the previous month to allow for manual processing of the cancellation (e.g., Subscriber must email cancellation request by July 25 in order to cancel their account prior to an August renewal). If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber’s subscriptions will not be renewed after the then-current term expires. However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. That means if an Active Subscriber cancels their subscription after one (1) month but pre-paid for three (3) months, they will not receive any money back, but will receive two (2) months’ worth of product from the Company. Anyone may re-subscribe at any time following cancellation. The Company does not allow Active Subscriber to pause or suspend its subscriptions.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once our supplier or Caribento deliver these items to the carrier who delivers these products, unless the product received by you is damaged and/or expired. The Company provides a selection of products which may vary from box to box sent to various Users of the Service. The Company cannot accommodate specific requests for certain products, as the Company operates from a limited inventory of products depending on availability.

Notice for California Users

Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. Caribento may be contacted in writing at 732-0055 Hiroshima-shi, Higashi-ku, Higashikaniya-cho 5-9, Dai 3 Imada Building, 603 Japan or by telephone at +81 (090) 2802-7414.

Your Comments and Concerns

This website is operated by Caribento.,732-0055 Hiroshima-shi, Higashi-ku, Higashikaniya-cho 5-9, Dai 3 Imada Building, 603 Japan. All notices of copyright infringement claims should be sent to the copyright agent designated above. All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to: [email protected]

Thank you for visiting our page.

 

Last Modified: August 17th 2018

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